Knowledge of the BCRAN, BSCI and BCMSN content

The goal of CIT is to provide learners with hands-on experience in troubleshooting sub-optimal performance in a converged network and is an integral part of any approach to obtain the technical proficiency of Cisco Certified Network Professional (CCNP). CIT deepens the learners technical ability rather than introducing new baseline technology.

Course Objectives

After completing this course the student should be able to:

• Establish a baseline, so that the topology and configuration is diagrammed and tabulated.
• Determine and document a troubleshooting strategy so that internetwork problems can be detected and corrected consistently.
• Use Cisco IOS commands and applications to resolve optimization and failure problems at the physical or data link layer, so that the framed data moves from one end of a data link to another at the expected data error rate determined in the network baseline.
• Use Cisco IOS commands and applications to resolve optimization and failure problems at the network layer, so that students can verify connectivity at Layer 3, the routing tables show reachability to all expected network devices specified in the baseline, and traffic is flowing over the correct path detailed in the baseline.
• Resolve an optimization or failure problem at the transport or application layer, so that the application transmits data at an expected throughput, latency, and jitter based on the network baseline.

Establishing a Baseline

Lab Exercise: Network Baseline Discovery

Lab Exercise: End-System Baseline Discovery

Determining an Effective Troubleshooting Strategy

Applying a Layered Model to a Network

Describing a General Troubleshooting Process

Gathering Symptoms

Selecting a Troubleshooting Approach

Resolving Problems at the Physical and Data Link Layers

Lab Exercise: Correcting Problems at the Physical and Data Link Layers

Lab Exercise: Troubleshooting Problems at the Physical and Data Link Layers

Resolving Problems at the Network Layer

Lab Exercise: Correcting Problems at the Network Layer

Lab Exercise: Troubleshooting Problems at the Physical, Data Link, & Network Layers

Lab Exercise: Troubleshooting Problems at the Physical, Data Link, & Network Layers

Resolving Problems at the Transport and Application Layers

Lab Exercise: Correcting Problems at the Transport and Application Layers

Lab Exercise: Troubleshooting Problems at all Logical Layers

• Channel Partner / Reseller
• Customer
• Employee